Platform · TU Agent
Ask the maison anything.
An AI assistant that knows your brand, your products, and the context your teams operate in. Available in real time, on the shop floor.
It's not a chatbot bolted onto a help page, it's an assistant trained on the brand's own knowledge, instantly answered with its sources one tap away.
On the floor
From question to answer, sourced.
A client is asking about a specific handbag and its leather treatment process. Instead of guessing or asking a colleague on the shop floor who might not know, your sales' associate opens TU Agent on the ToldUntold app and gets an accurate answer in seconds, with a direct link to the relevant training episode.
Your episodes, your quests, your programs and the rest of your platform content come first; then your product documentation, brand guidelines and anything else you choose to index, automatically or by hand. Every answer is sourced, every answer is on-brand, and every answer leads deeper into the knowledge base.
- Answers in seconds, in the advisor's language
- Every answer links to the episode behind it
- Conversation history for natural, contextual dialogue
Contextual intelligence
It speaks the language of the house.
TU Agent is trained on your brand's knowledge base: your episodes, your quests, your programs and the rest of your platform content, synced automatically, alongside the product documentation, brand guidelines and web sources you index by hand. It doesn't give generic answers. It speaks your language and understands the reality of your retail environment.
Your teams can query the full depth of your business documentation, brand assets, and curated external resources in seconds. No more digging through folders or waiting for head office to answer. The knowledge is there, instantly, on the shop floor.
- Knowledge base: platform content, documents, web sources
- Market-aware responses, filtered by the user's markets
- Admin dashboard: what teams ask, where coverage is thin
Multi-agent
One agent per need.
Create dedicated agents for different needs: one for product expertise, another for clienteling guidance, a third for onboarding new hires. Each agent can be scoped to a specific knowledge base and targeted to a specific user group.
The new hire's agent answers onboarding questions; the veteran's agent goes deep on craftsmanship. Same floor, different conversations.
- Custom name and personality per agent
- Scoped knowledge bases
- Targeted to markets, roles or teams
Data sovereignty
Your knowledge stays yours.
Every answer runs through ToldUntold's governed AI gateway, requests are logged, attributable, and covered by contracts that forbid training on your data, whichever model serves them. Your brand's knowledge stays exactly where it should - under your control.
In detail
The long version, for the people who need it.
01What it does
An AI assistant that knows your brand: its products, training content, and company knowledge. Instead of searching through documents or waiting for a manager to respond, a sales associate asks a question in natural language and gets an accurate, sourced answer with a direct link to the relevant training content.
02The knowledge behind the answers
Knowledge base management: upload documents, add web sources to index, and automatically sync platform content including episodes, programs, and products. A document processing pipeline handles text extraction, intelligent chunking, and semantic indexing, so the assistant finds the most relevant information before composing an answer.
03What HQ sees
An admin dashboard shows conversations, what teams are asking, content coverage, and sync status, with usage monitoring per brand. Answers stream in real time, and responses are filtered by the user's assigned markets.